After-Sales Service Department
Comprising a dedicated and experienced support team, providing warranty services, handling customer requests, and technical support nationwide
The After-Sales Service Department at Kerman Battery Industrial Group plays a crucial role in maintaining customer satisfaction, strengthening public trust in the brand, and enhancing the overall purchasing experience. This unit, staffed with trained, committed specialists, is responsible for managing all warranty-related matters, responding to customer inquiries, and delivering technical support throughout the country.
One of the department’s primary priorities is to respond promptly, effectively, and respectfully to customers requiring product inspection or replacement. The warranty claim process at Kerman Battery is fully transparent, well-documented, and aligned with consumer rights principles. All batteries produced by the company come with clearly defined warranty terms, supported by a wide network of representatives and after-sales service centers across the nation.
The process of receiving, testing, technically evaluating, and making decisions regarding warranty claims is conducted using specialized tools and under the supervision of technical engineers. Upon approval, replacement batteries are quickly delivered to customers. This responsiveness and problem-solving speed is one of Kerman Battery’s key competitive advantages.
Beyond warranty services, the After-Sales Service Department is also responsible for training technical representatives, documenting common issues, and collaborating on continuous product improvement. Feedback collected from customers is directly communicated to the production and quality control units to be incorporated into future product enhancements.
A comprehensive customer service system is a vital tool of this department, enabling customers to submit requests online, track claim statuses, receive technical responses, and communicate directly with experts. This system increases transparency, reduces resolution time, and improves the overall customer experience.
Kerman Battery’s extensive network of after-sales service centers across various provinces and cities operates under the support of the central office, ready to provide in-person, phone, or online assistance to valued customers. Each center is staffed with skilled personnel, equipped with necessary battery testing tools, and has access to the centralized warranty information database.
Ultimately, the After-Sales Service Department at Kerman Battery is not merely a response unit but a direct representative of the brand’s values and commitments to its customers. This unit’s approach is founded on respect, transparency, accountability, and maximum customer satisfaction, making it a key factor in the brand’s market success.
